Terms and Conditions
Cadeaux Fleuris terms and conditions for orders
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which
Cadeaux Fleuris ("we/us") make this website (the "Cadeaux Fleuris Site") available
to you and any of our services which are accessible on or via the Cadeaux Fleuris Site
(the "Cadeaux Fleuris Service").
These Terms and Conditions govern your use of the Cadeaux Fleuris Site and the Cadeaux Fleuris
Service.
Products
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All products as depicted on this website (as may be varied from time to time) are available
almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as
otherwise directed. Certain product ranges are available in selected delivery areas only.
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Certain flower and plant products may be delivered in bud to ensure longer life.
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Some flower and plant products may be harmful or poisonous, if you require further
information before submitting an order please contact the Cadeaux Fleuris Customer Services Team using the contact details set out in Section 7 below.
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All products are subject to availability. In the event of any supply difficulties,
we reserve the right to substitute with a product of equivalent value and quality
without notice.
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In the event that we are unable to supply all or part of your order (the product or
any substitute product to you at all), we shall notify you as soon as possible and
refund your payment in full no later than 30 days after the intended delivery date.
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Products are delivered next day unless other delivery date or service is selected.
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Selected products are not available for same day delivery or other special delivery
services. Further information regarding product availability and delivery options
will be presented when placing your order.
Prices
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Prices listed within the Cadeaux Fleuris Service are valid for a maximum of 14 days
of submitting your purchase form.
Orders / Payment
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You will be given clear instructions to navigate the order process and will be
required to provide us with your complete personal details, including accurate
postcode, together with those of the intended recipient and all necessary
payment details.
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We accept payment by all major credit and/or debit cards other than Diners,
department store cards and any other credit and/or debit cards as we may specify
from time to time.
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By clicking on the 'check out' button at the end of the order process,
you are consenting to be bound by our terms and conditions contained in these
Terms and Conditions and appearing anywhere on the Cadeaux Fleuris site.
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Submitting your order is subject to our acceptance of this offer. We will send
an email confirmation of your order details to advise that we are processing your
order via the email address you provide. We will not consider ourselves bound by
a contract with you until we have issued this email confirmation.
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We cannot accept orders from customers under the age of eighteen (18) years.
Delivery
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Except where stated, Standard Delivery is next day, and a charge of €6.39 will be
applicable within the Republic of Ireland, UK Isle of Man and Channel Islands.
If you request delivery to remote areas which are not normally delivered to by
Cadeaux Fleuris you will be advised of any additional charges as soon as possible
upon receipt of your order.
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Selected products are not available for delivery to certain areas - where possible
we will advise you of these restrictions before you place your order.
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Some products will be delivered via courier or postal services to ROI addresses.
When ordering, we will advise you of the first available delivery date for your
chosen item. Whilst every effort will be made to deliver on your chosen date,
the exact delivery date cannot be guaranteed. Please be advised that delivery may take
place within 48 hours of your preferred delivery date. Products delivered via courier
or postal services are not currently available for delivery to the Channel Islands,
Scilly Isles, BFPO addresses or hospitals.
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Orders for products delivered via courier or postal services received
before 2pm Monday to Thursday can normally be dispatched the same day for
next day delivery almost anywhere in the Republic Of Ireland subject to availability.
Please be advised that delivery may take place within 48 hours of your preferred delivery
date. Orders received before 12 noon on Friday will normally be dispatched the same day
for Monday delivery almost anywhere within the Republic Of Ireland.
Deliveries to the UK including Scottish Highlands, UK islands, Isle of Man, Guernsey
and Jersey may take three working days. For certain areas of Scotland and Wales
allow an additional 48 hours after the requested delivery date.
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Your intended delivery date will be confirmed in your email order confirmation.
We will process orders received on Sundays or Public Holidays the next working day.
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Delivery is not available on Sundays or public holidays, orders will be delivered on
the next working day.
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To avoid problems or delays with delivery, please ensure that you have included
the full address details, including accurate postcode of the intended recipient
and telephone number, together with your daytime contact telephone number or
e-mail address so that we can notify you in the event that any delivery
problems are encountered.
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Certain products will be delivered during a delivery period, providing delivery
within a time frame around your preferred delivery date - you will be advised of
this at the time of placing your order.
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Whilst we agree to use all reasonable endeavours to ensure that delivery will be on
the requested delivery date or during the delivery period, you acknowledge that actual
delivery will be via third party courier or postal service. In very occasional
circumstances delivery on the requested terms will not be possible, in such circumstances
you will be given prior notice wherever possible and we shall either make alternative
arrangements or refund your payment.
Goods delivered via third party services are generally dispatched 24 hours before
the requested delivery date for most ROI addresses. For deliveries to the UK including
Northern Ireland, Wales and some areas of Scotland, please allow up to an additional
48 hours after the requested delivery date for delivery to be made.
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In the case of delivery to certain locations, where a third party is involved,
such as offices, hospitals, Funeral Directors, airports, hotels, ships and
other business locations, the signature of any person authorised to accept delivery
on behalf of the organisation shall be accepted as proof of delivery to
your chosen recipient. Please be advised that some products are unsuitable for delivery
to Funeral Directors, Hospitals, airports or ships – please contact Cadeaux Fleuris
Customer Services for further information using the contact details set out below.
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Please note that the carrier is only responsible for delivering to the address
you quote (or to a neighbour if no one is at home) we regret that where the goods
have been correctly delivered we cannot accept responsibility if the intended
recipient has moved, or lives elsewhere, and the actual receiver refuses or fails
to return item(s).
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Where the carrier is unable to find someone to accept delivery they will either
deliver to a neighbour or leave a card at the address for the recipient to make contact.
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In respect of orders outside the ROI, the UK and Channel Islands, delivery shall be made
as soon as is reasonably practicable, but you acknowledge that delivery on the intended
delivery date, particularly in respect of orders received for same day delivery or
for Sundays and Public Holidays, cannot be guaranteed.
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In the instance of there being difficulties in delivering your order to the intended
recipient we (including the third party delivering your order) reserve the right
to contact the recipient using the contact details you provide at the time of
placing your order.
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When placing your order you are able to specify further delivery information using
the 'Delivery Information' field provided. This is intended to provide further guidance
to the party delivering your order which isn't included within your address information
– for example to specify floor number, or hospital ward. We reserve the right to not
action any delivery requests specified in this field which we deem unacceptable and will
use other elements of address information provided elsewhere on your order to fulfill
your order.
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Before placing your order, please review delivery cut-off times & prices.
Cancellation
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Orders may be amended or cancelled up to 3 working days before the intended delivery date.
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To amend or cancel your order, please contact the Cadeaux Fleuris Customer Services Team
from 8am until 6pm Monday to Friday and 8am until 5pm on Saturday using the contact details
set out below.
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We regret that you may not cancel an order for perishable food products once your order
has been dispatched.
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You are entitled to cancel any payment at any time where fraudulent use has been made of
your credit or debit card by another person not acting on behalf of you or as your agent
and to be re-credited by us to the extent that such sums are not reimbursed by the card
issuer in such circumstances.
Cadeaux Fleuris Customer Services
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In the event that you are not satisfied with the Cadeaux Fleuris Service
any complaints should be addressed in the first instance to:
By email:
sales.enquiries@cadeauxfleuris.com
By telephone: +353 1 2865 942
By fax: +353 1 2865 942
By post: Customer Services
Cadeaux Fleuris
Bray
Co. Wicklow
Republic Of Ireland
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Our Customer Services Team is available from 8am until 6pm Monday to Friday and 8am
until 5pm on Saturday.
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Because of the perishable nature of most products and in order to assist us in resolving
any complaints quickly and to our mutual satisfaction, we advise you to make any
complaint within 1 working day of the date of delivery or intended delivery of
your purchase.
Disclaimer
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Whilst we agree to use all reasonable endeavours to ensure that the Cadeaux Fleuris Site
and/or the Cadeaux Fleuris Service is fully operational and error-free we cannot guarantee
this and, therefore, accept no responsibility for any defects and/or interruption of the
Cadeaux Fleuris Site and/or the Cadeaux Fleuris Service and shall be released from our
obligations under these Terms and Conditions in the event of any cause beyond our
reasonable control which renders the provision of the Cadeaux Fleuris Site and/or
the Cadeaux Fleuris Service impossible or impractical.
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We accept liability for death or personal injury arising from our negligence.
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Subject to clause (a), our liability in contract, tort (including negligence and
breach of statutory duty) or otherwise arising by reason of or in connection with
your order with us shall be limited to a multiple of [5] times the price you
have paid for the products.
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Subject to clauses (a) and (b) above we exclude all liability for any claims,
losses, demands and damages, including without limitation, any costs, loss of
profits, loss of contracts or business opportunity, loss of data and any other
consequential, incidental, special or punitive damages, even if we have been
advised of the possibility of such damages, arising directly or indirectly out of
or in any way connected with your use or inability to access the Cadeaux Fleuris
Site and/or the Cadeaux Fleuris Service, whether arising in contract, tort
(including negligence), under statute or otherwise PROVIDED THAT nothing contained
in these Terms and Conditions affects or will affect your or the recipient's
statutory rights in relation to the quality, fitness or description of the
products supplied.
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Subject to clauses previously mentioned, we shall not be liable for any delay
or inability to perform our obligations to you if such delay is due to any
cause whatsoever beyond our reasonable control.
Use of cadeauxfleuris.com discount voucher codes
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cadeauxfleuris.com discount voucher codes (also abbreviated to 'Voucher codes') can
only be used against purchases made on cadeauxfleuris.com for delivery to
ROI addresses only.
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Voucher codes must be entered in the relevant section of the order process on
cadeauxfleuris.com. We are unable to apply a discount to orders already placed.
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Voucher codes are usually restricted to one use per customer and should not be passed on
to additional recipients.
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Voucher codes may also be set to a maximum number of redemptions - if we are not able
to accept the discount code you have entered it will be because the code has expired
or maximum redemption level for promotion exceeded. We will advise you accordingly in
the order process and the discount will not be applied.
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Selected voucher codes may be restricted for use against specified products
- where possible, details of any restrictions will be communicated at the point where
we promote the voucher code to you.
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Voucher codes cannot be exchanged for a cash alternative or used in conjunction with
any other promotions.
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Where the voucher code entitles you to a percentage discount, the discount will not
be applied to the delivery charge ('delivery' includes additional delivery services,
which are charged in conjunction with Cadeaux Fleuris Delivery, for example 'before
1pm delivery' charge).
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Where the voucher code entitles you to a free delivery offer, this will be for
Cadeaux Fleuris standard next day delivery charge (€6.39). Certain delivery dates
however incur additional charges, such as delivery on Sunday's or Bank Holiday's etc.
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Voucher codes may be withdrawn, or suspended without notice for any reason.
We will advise you within the order process if we cannot accept the discount code
you have entered.
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We cannot be held responsible for non-availability of cadeauxfleuris.com which
may prevent use of Voucher codes.
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Changes to these terms of use may be made at any time.
General
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We reserve the right to supplement and amend the Terms and Conditions on which
you are permitted access to the Cadeaux Fleuris Site and/or the Cadeaux Fleuris Service
from time to time. We will post any changes on the Cadeaux Fleuris Site and it is
your responsibility as a customer to review the Terms and Conditions on each occasion
you access the Cadeaux Fleuris Service or Cadeaux Fleuris Site. Changes will be effective
five (5) hours after the posting of any such change and all subsequent dealings between
you and us shall be on the new terms and conditions.
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Additionally, we reserve the right to suspend, restrict or terminate access to the
Cadeaux Fleuris Site and/or the Cadeaux Fleuris Services for any reason at any time.
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These Terms and Conditions shall be deemed to include all other notices, policies,
disclaimers and other terms contained in the Cadeaux Fleuris Site, provided that in
the event of a conflict between any such other notices, policies, disclaimers and
other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions
is held to be invalid or unenforceable, the remaining provisions shall remain in full
force and effect.
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We shall ensure that we comply with the requirement of all current data protection
legislation including, without limitation, the Data Protection Act 1998 (as replaced,
modified or re-enacted from time to time). We shall only use personal data received from
you for the purpose of fulfilling our obligations under these Terms and Conditions and
as stated in our Privacy Policy.
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A person who is not a party to the agreement between you and us has no rights under
the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and
Conditions but this does not affect any right or remedy which exists apart from that
Act.
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In respect of fraudulent misrepresentation, this agreement (including any documents
and instruments referred to herein) supersedes all prior representations, arrangements,
understandings, and agreements between you and us (whether written or oral) and sets
forth the entire agreement and understanding between you and us relating to the
subject matter hereof.
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Your purchase will be deemed to have occurred in theROI. These Terms and Conditions
shall be governed by and construed in accordance with Irish Law and the parties agree
to submit to the exclusive jurisdiction of the Irish courts.
Intellectual Property
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All other rights, including copyright, in this website are owned by Cadeaux Fleuris.
Any use of this website or its contents, including copying or storing it or them in
whole or part, other than for your own personal, non commercial use is prohibited
without the permission of Cadeaux Fleuris. You may not modify, distribute or
repost something on this website for any purpose.